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Frequently Asked Questions

Everything you need to know about purchasing solar inverters, lithium batteries, warranties, and installation across Nigeria and Africa.

System Performance & Installation

How many hours of electricity will a 5kVA solar system provide? +

When paired with a 10.2kWh LiFePO4 lithium battery and 6x 550W panels, a 5kVA Inugenix Meridian system provides 24-hour continuous power for a 3-4 bedroom duplex under normal residential loads (running 1-2 inverter ACs during the day and fans/refrigerator overnight).

Do you deliver and install outside Lagos or outside Nigeria? +

Yes! We ship products and deploy certified installation teams nationwide across Nigeria and regionally across Africa, including Abuja, Port Harcourt, Ibadan, Enugu, Kano, and neighboring West African cities.

What happens if there's an outage during installation? +

Our certified installation teams use backup power tools and prioritize critical load connections first to ensure minimal disruption to your home or business during the changeover.

Shop & Payments

What payment options are available? +

We support instant Paystack card payments, direct bank transfer to our corporate account, and Pay-on-Delivery for Lagos State orders.

How is the online shop different from booking installation? +

The online shop is for purchasing standalone products (like a single battery or inverter) directly. Booking an installation provides an end-to-end service including consultation, site assessment, necessary equipment, and professional deployment by our engineers.

Warranty & Support

What is the warranty policy on lithium batteries and inverters? +

Our solar panels come with a 25-Year Linear Performance Warranty. LiFePO4 lithium batteries carry a 10-Year Limited Warranty, and hybrid inverters carry a 3-to-5-Year Manufacturer Replacement Warranty. Read our full Warranty Policy here.

What if a battery or panel fails outside warranty? +

We offer dedicated post-warranty diagnostic and repair services. Many components can be serviced or parts replaced cost-effectively. We also provide trade-in evaluations for upgrading older equipment.

Still have questions?

Our engineering team is ready to help you find the perfect solar solution.

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